Terms & Conditions
Thanks for visiting the FRESHEXPERTS website. Please carefully read our terms and conditions. By using the freshexperts.co.nz website you are agreeing to the terms and conditions that are listed below.
Credit Card Payments
Payments will be processed using the Shopify system for online transactions. Any credit card details that are retained for recurring payments will be stored in the secure system. No credit card details are stored by us.
Payments must be received prior to orders being delivered.
We hope this never happens, but if for some reason you are unhappy with any of our products, please notify us within 24 hours of delivery so that we can resolve the problem. Where possible we will replace the item, but if we can’t sort it out, we will credit or refund you for the unsatisfactory item.
We will always endeavor to deliver on the day and at the time requested. However we do not guarantee this. If for some reason we cannot deliver on the day requested, we will advise you by email or phone and arrange an alternative.
We will always do our best, but we cannot guarantee the supply of all of the produce that we note on our weekly availability list. Due to a number of factors, certain items may be unavailable. We will replace the missing item with an equivalent alternative.
Because fresh produce is so perishable, we cannot accept cancellations on the day of delivery. However if you let us know by 5pm the day before we will cancel the delivery and arrange the refund.
We reserve the right to refuse orders for any reason.
If we are unable to recover money owed by you via our internal recovery process. We will transfer this debt to Credit Consultants, a professional debt recovery agency for collection by them. Any fees charged by Credit Consultants will be added to your debt and you will required to pay these in addition to your original debt.
We have endeavoured to ensure that the information on this website is free from error. Freshexperts does not warrant its accuracy, adequacy or completeness and Fruit Guys will not be responsible or liable for any error in, or omission from the information provided on the website. We reserve the right to make changes to the information provided on the website at any time and without notice.
Limitation of Liability
Except where the law prohibits it, Freshexperts will not be liable for any indirect, consequential, exemplary, incidental or punative damages.
Freshexperts has taken many steps to ensure that your information is well protected. However it is important that you remember to never share your Login with any other person. Freshexperts endeavors to keep your personal information collected on the Website secure and confidential, Freshexperts shall not be responsible for any breach of security caused by third parties, nor represents that the Website is completely secure.
New Zealand law governs the use of this website and these terms and conditions.
The Website contains applications which collect personal information about you. Freshexperts will only use this information to the extent authorized by you, and will only disclose it in the manner set out below.
In using the Website, you authorize Freshexperts to collect, retain and use their personal information for the purposes of:
(a) processing your registration application;
(b) undertaking any dealings or transactions with you;
(c) enforcing any legal or other rights Freshexperts may have against you in any manner that Freshexperts sees fit;
(d) sending you any advertising or promotional material; and
(e) enhancing the Website so that Freshexperts may offer you a better, more personalised service.